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Digital Certificate

Frequently Asked Questions

What is a Digital Certificate? Why does Commerzbank use Digital Certificates? Who can collect a Digital Certificate? Where can I get a Digital Certificate? How long is a Digital Certificate valid for? Why do Digital Certificates expire? What Internet browsers do you support? What is an exportable Digital Certificate? What does revoking a Digital Certificate mean? Why does my account name has an * beside it? Why should I restart my browser after collecting a Digital Certificate? Are there tests I can run to verify my browser's ability to collect a Digital Certificate?
What is a Digital Certificate? A Digital Certificate is a secure digital identity that is stored in your Internet browser. Similar in principle to how a passport is used by travelers, a Digital Certificate is used by Commerzbank's online applications to securely verify our users' identities. Why does Commerzbank use Digital Certificates? Using a Digital Certificate is a lot more secure than using a username and password. Identifying yourself using a Digital Certificate should be a seamless experience. Instead of having to set and remember a password when accessing our services, an application can ask your browser for your identity without you having to do anything. Who can collect a Digital Certificate? Any client of Commerzbank who is registered to use one of our online applications may request a Digital Certificate. If you are not registered for any of our applications and do not have a Digital Certificate, please contact your Commerzbank representative. All Commerzbank employees may also request a Digital Certificate. Employees experiencing difficulties requesting a Digital Certificate should contact their local IT Support. Where can I get a Digital Certificate? You can request a Digital Certificate by following the steps at Request a Commerzbank Digital Certificate. How long is a Digital Certificate valid for? Our Digital Certificates are currently valid for two years after they are collected. After two years a Digital Certificate is said to expire. You will receive several warnings via email before your Digital Certificate expires. Why do Digital Certificates expire? We expire our Digital Certificates for security reasons. What Internet browsers do you support? Our Digital Certificates are designed to work on Internet Explorer 8 (and later) and Mozilla Firefox 1.5 (and later). The operating systems we support are Windows 7, 2000, Me, XP, and Vista and Mac OS X (and later). Digital Certificates may work with other browsers such as Opera and other operating systems such as Linux but please be aware that these are not officially supported. What is an exportable Digital Certificate? A Digital Certificate is stored in your browser and normally can only be used from within that browser. However, it is possible to copy, or export, a Digital Certificate so that it can be used in other browsers. Before you can do this your account must be especially permissioned. Please contact our Support Team for more information. What does revoking a Digital Certificate mean? Revoking a Digital Certificate means that that Digital Certificate can no longer be used to access Commerzbank's applications. A Digital Certificate will only be revoked in a small number of circumstances such as a suspected account breach. Why does my account name has an * beside it? When requesting a Digital Certificate, if your account name is listed with an * beside it then it is currently not permissioned to collect a Digital Certificate. Please contact the Support Team for assistance. Why should I restart my browser after collecting a Digital Certificate? After collecting a new Digital Certificate, it is strongly recommended that you restart your Internet browser. Doing so ensures that your browser is aware of your new Digital Certificate. Not doing so may result in you not being able to access our online applications. Are there tests I can run to verify my browser's ability to collect a Digital Certificate? Yes. All modern browsers should be capable of collecting a Digital Certificate. However sometimes settings within a browser can cause issues during the collection process. To help resolve these issues, the Support Team may direct you to the following test page.   Back to top

Support
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Email: commerzcert@commerzbank.com

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Email: commerzcert@commerzbank.com

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